This section will help answer the most common questions we receive from guests at Maggie Mountain Vacations. If you need more information or clarification on these, or any other topics, please speak with a Reservationist directly by calling 866-926-4270.
Q: What are the differences between the non-refundable Accidental Rental Damage Insurance (ARDI) and the refundable Standard Security Deposit (SSD)?
A: The non-refundable ARDI is a $50 purchase of temporary insurance. It offers up to $1,500 in coverage for accidental or unintentional damage to the unit. The refundable SSD is $350 per unit and the deposit is returned within 30-45 days, after check-out, if the cleaning staff reports no damage to the unit. You are required to choose one of the two options during your booking process. This charge is in addition to the reservation rent and other applicable fees.
Q: How can I pay for my Standard Security Deposit when I book?
A: You can pay by cash, check, money order, cashiers check, or credit card. Please be aware that if you place your SSD on your credit card, there is a 6% surcharge which is calculated from the security deposit total. This surcharge is non-refundable.
Q: What happens if I decide to cancel my reservation?
A: It depends. If you have purchased the AIG travel insurance you will need to call the 1.877.387.2835, and they will assist you in canceling and issuing your refund. If you have not purchased the vacation insurance the following applies: (a) if you are outside the 30 day window you will be charged a $50.00 cancellation fee, lose the $40.00 reservation fee, and any advance rent payments will be refunded (b) if you are inside the 30 day window - you will be charged a $50.00 cancellation fee, lose the $40.00 reservation fee, and no advance rent payments will be refunded unless we are able to rebook the unit for the same tenancy period. There are no refunds for cancellation or early departure due to inclimate weather.
Q: Does this unit allow pets?
A: We have some units that are pet friendly and some that are not. The units that are pet friendly require a $100.00 non refundable pet fee per animal. These units only allow pets that are 35 lbs and under. If you have special circumstances, please call to discuss your specific need. There is a two pet limit per unit. Please look at the amenities page and it will identify if this unit is pet friendly or not.
Q: Do we need to bring towels and linens?
A: No. All units have a supply of two towels per person and extra linens for the beds. We do not provide a towel service. If you are staying in the unit for multiple days or have a large party, there is a washer and dryer available for use to wash your clothes, do a load of towels, or to wash your linens. Housekeeping will only visit at the end of your stay unless there is a special circumstance. You will be given a starter roll of toilet tissue and a trash bag. We do recommend you purchase those items once you arrive in the local area unless you bring them with you.
Q: What do we do with the trash?
A: Some units will have a brown GDS can outside. You can dump the trash there and pull it to the curb. If there is no GDS can please use the trash disposal map and take your trash to the recycle center. Please be aware, it is closed on Sundays and Holidays. Please dispose of your trash a day prior. If you leave trash in the unit or on the deck we will charge $25.00 to your credit card on file for a disposal fee.
Q: What happens if I accidentally leave a personal belonging in the unit upon vacating?
A: The cleaning staff returns all lost or left behind items to the office. We retain the personal property here for 30 days. If you want the item mailed to you a service of $25.00 plus shipping and handling costs will apply to cover a standard item. If the item is not claimed in 30 days we dispose of the property.
Q: Specific unit items such as - is this unit motorcycle friendly, does it have A/C, is there a charcoal or grill gas, and number of TV’s, etc are best answered thru viewing the amenities page for each individual unit.
A: These specific items are best answered thru viewing the amenities page for each individual unit.
Q: What should I do when I am checking-out?
A: You must wash, dry, and put away all dishes. Remove the trash from the house. If your stay is during the cooler months, please set the thermostat to 550. If you stay is during the warmer months, and your rental has air conditioning, please set the thermostat to 750. Lock the unit and return the key(s) to Maggie Mountain Vacations.
Q: What if I have a family emergency during my stay? How will my family be able to reach me?
A: The telephone number to your rental unit is listed on your reservation confirmation. Be sure to give this information to your family/friends before you depart for your vacation. If someone calls our office to reach you, we will not give out any information. This is for your privacy. We will, however, make every attempt to contact you at the unit.
Q: Is 4-wheel drive mandatory in the winter?
A: No. Some of our units are accessible throughout the winter months and inclement weather without 4WD. However, we do recommend that you check the website or call to see if your particular unit does require 4WD during the winter or especially during inclement weather. We also recommend you keep up with the weather conditions in this area prior to your arrival.
Q: I am checking-in late. How will I get my keys and directions to the unit?
A: You must call three (3) days prior to check-in to get the lock box code. Even if you think you will check-in before the office closes, be prepared in the event you run into traffic or other problems
Q: How do I get to the unit I am renting?
A: You will be given a map to the unit at the time of check-in. We will not send out any maps before check-in for security reasons.